Fair Work Commission

The branches

The administrative arm of the Fair Work Commission is organised into 3 branches. Each branch is responsible for a different area of our operations.

Client Services Delivery Branch

The Client Services Delivery Branch is responsible for:

• managing our public counters, application processing and file preparation
• filing fees and refunds for unfair dismissal matters
• general enquiries
• maintaining our internal case management system
• processing and conciliation of dismissal applications
• processing and conciliation of bullying applications
• producing internal case management reports, and
• publishing the Commission’s legal documents, such as decisions and orders.

The Executive Director of the Client Services Delivery Branch is Ailsa Carruthers. She can be contacted by emailing ailsa.carruthers@fwc.gov.au.

Enabling Services Branch

The Enabling Services Branch is responsible for the Commission's:

• media and communications
• governance reporting
• legal requirements
• information and communications technology
• human resources, and
• financial management, resources and payroll.

The Acting Senior Executive Director of the Enabling Services Branch is Murray Furlong. He can be contacted by emailing murray.furlong@fwc.gov.au.

Tribunal Support Branch

The Tribunal Support Branch:

• provides administrative support to the Members of the Commission
• coordinates arbitration hearings for unfair dismissal matters
• maintains a specialist workplace relations library
• ensures the Commission meets its recordkeeping obligations
• undertakes research for Commission Members
• co-ordinates Commission briefings and events.

The Acting Executive Director of the Tribunal Support Branch is Catherine Luby. She can be contacted by emailing catherine.luby@fwc.gov.au.