Public inquiries

3,259,939 Website visits 1,495,934 unique visits   208,102 Telephone calls received
120,015 VIEWS Unfair dismissal eligibility quiz 11,702 VIEWS* General protections eligibility quiz *launched November 2013
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Key performance indicators met

ANNUAL WAGE REVIEW completed on 4 June 2014
33 % REDUCTION in time taken to list applications relating to industrial action
AGREEMENT APPROVAL TIME median time of 17 days
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Applications received

37,066 applications received
19,620 hearings and
conferences held
13,302 decisions, orders and
determinations published
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