Annual Report 2016-17

General Manager's overview

Bernadette O'Neill, General Manager of the Fair Work Commission, head shotThe past year has seen significant organisational change, some exciting new developments and a raft of challenges for the Commission's administration.

One of the most significant changes has been the transfer of many functions relating to registered organisations (federally registered unions and employer organisations) to the newly established Registered Organisations Commission (ROC) on 1 May 2017. Whilst this was a substantial change, most especially for the staff directly affected, the transfer was effected smoothly and with minimal disruption. This was achieved through cooperation between the agencies. I extend my sincere appreciation to the Fair Work Ombudsman and the inaugural Registered Organisations Commissioner for their collaborative approach and I look forward to ongoing cooperation across the agencies. I also acknowledge and extend my appreciation to those staff who transferred to the Fair Work Ombudsman for their dedicated service to the Commission.

I am pleased to report that, as detailed in the annual performance statements, our performance measures have been achieved. We have operated within the resources provided by government, achieving a small funded surplus of $1.13 million. This was achieved as a result of very welcome, additional ongoing funding to support four Commissioners provided to the Commission at the Mid-year Economic and Fiscal Outlook in December 2016.

We have sought to keep users of the Tribunal at the heart of our efforts to continuously improve the services we provide to the community. We have begun to try different approaches to involve and hear from our stakeholders, and are garnering valuable insights and suggestions about how we can further improve.

In the year ahead, we will continue to refine our processes and focus on improving our performance. We are currently developing a new case management system, which provides us with an opportunity to reimagine how we provide services and how we interact and engage with Tribunal users.

Our achievements are only possible because of the dedication and hard work of our staff. I thank them for their commitment and service to the Commission and the Australian community.

Signature: Bernadette O'Neill (General Manager)

Bernadette O'Neill

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