Performance snapshot

27 Days

27 Days

Median time from lodgment to conciliation in unfair dismissal applications

Completed annual wage review

Completed annual wage review

1 June 2018

76 Days

76 Days

Median time for agreement finalisation

32 Days

32 Days

Median time for agreement approval without undertakings

Operational performance

Applications lodged

31,554

Applications lodged

Hearings and conferences held

11,196

Hearings and conferences held

Decisions and orders published

9,717

Decisions and orders published

Engagement

Website visits

4.36 million

Website visits

Phone calls made to the information line

195,586

Phone calls made to the information line

Average call wait time

3 minutes and 26 seconds

Average call wait time