The Workplace Advice Service is a free legal assistance program facilitated by the Fair Work Commission.
Eligible people and some small business employers can use the Service to consult a lawyer on workplace issues including:
The Commission's role is to connect you with lawyers who may be able to help you. These lawyers work at law firms and other legal organisations that are completely independent of the Commission.
The Commission offers the Service because it understands that legal advice can reduce anxiety and confusion, improve access to justice and minimise costs.
To be eligible for assistance, you must:
If you are not eligible to use this service, other legal help is available. Find out more at Where to get legal advice.
Call the Commission on 1300 799 675. You can check your eligibility and find out whether the Service may be able to help you.
Commission staff will send you a consent form. Complete the consent form in full then sign, date and return it to the Commission.
The Commission will either organise an appointment for you or put you in touch with a lawyer so that you can schedule an appointment. Your appointment may take place by phone or in person at the Fair Work Commission offices.
Appointments generally go for 1 hour. Make sure you're prepared for your appointment by gathering any relevant documents and information. Think clearly about what you'd like to ask the lawyer so you can get the most out of your appointment. Bring a pen and paper so that you can write notes.
During the appointment, the lawyer will listen to your workplace issue or enquiry. They might ask you some questions to better understand the situation.
The lawyer may then offer advice on:
If there's time, the lawyer may offer advice on drafting submissions and witness statements or submitting relevant documents.
To arrange an appointment or find out more, please call the Commission on 1300 799 675.
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